Biggest pet peeves in customer service from the other side of the cash register

On Monday, I shared with you a few of my biggest pet peeves in customer service as a consumer.I know my post was very one sided, so I thought I would share with you some thoughts from my experience on the other side of the cash register.
1. Get off your cell phoneI worked retail before the days of cell phones, but believe me, as a consumer,I have seen more than one customer in line on their cell phone expecting to get help.How can the customer service employee engage you if you are already engaged on your phone?If they have a question for you, how do they know you are answering them?I understand that lines are long and that it gets boring waiting, but get off your phone!
2. Someone has to rehang that or put it awayI went shopping with a friend in college once to Old Navy.This friend loaded up on clothes to take into the dressing room and as she was done trying on the clothes, she left them in a pile on the floor.The clothes don't rehang themselves, actual people have to do that, and quite honestly, most people working retail just don't get paid enough to clean up your messes.
3. The customer is not always rightI think that some people take the old adage "the customer is always right" to think that they can destroy, manipulate and generally ignore any normal rules because they will always be right.There are store policies written down on the back of receipts, on banners over the door and at the front desk.  
4. Don't take advantage of the store policyThis goes along with number 3.I've heard of people returning the original box of expensive electronics filled with rocks to Costco, in an attempt to trick the customer service workers.I've known people to wear out jeans and take advantage of Nordstrom's very forgiving return policy.The store isn't making money on you, and it's costing the rest of us.
5. Be kindJust because someone is wearing a name tag and a uniform doesn't mean that it's their policy that you disagree with.  Most of the time the employees that you deal with are just following the rules.There is no need for you to get upset with them.As they say, "you catch more flies with honey than with vinegar."
As the holiday season approaches, keep these things in mind to make your shopping experience more enjoyable.
It's been awhile since I have worked customer service or retail.Do you have anything you would add?